Shipping Policies

When will I receive my order?

Depending on your location and the shipping options you choose, you should receive your order in 10 business days or less. Business days do not include weekends or major US holidays.

Where does my order ship from?

Your order ships from Medford, Oregon, USA.

What are my shipping options?

UPS Worldwide Expedited®

Ships 1–2 working days after you place your order. Arrives 2–5 business days after the shipping date. Total delivery time is 3–7 business days.

What else do I need to know?

Order Changes
You may make changes or cancel your order for free as long as it has not yet shipped. Read our Order Changes and Cancellations Policy for full details.
Delivery Guarantee
We guarantee that your shipment will be delivered on time, except when it is delayed due to causes beyond our control. Shipping and handling costs (including duties or taxes) cannot be refunded based on these types of delays. These include but are not limited to: adverse weather, natural disasters, civil disruptions, holidays, carrier interruptions, and delays caused by customs or other local governments.
Refused Packages
Packages refused at the time of delivery are subject to an additional fee, which will be taken out of any eligible refunds after the package is returned.