We've Got This
90-Day Money-Back Guarantee
Good Life® Guarantee
Put us to the test! We're so confident you’ll love your new bark-free life that we're giving you a full 90 days to try out our products risk-free. If you aren't 100% satisfied and happily enjoying more peace and quiet during the 90-day trial period, you are welcome to return your order for a refund of the product price.
How long are my products covered?
90-Day Money-Back Guarantee — Starts the day your order is delivered and expires 90 days after that date.
1-Year Manufacturer's Warranty — Starts the day your order is delivered and ends one year after that date. Please note that the warranty does not start over when you receive a replacement.
2-Year and 3-Year Protection Plans — Add an additional 1 or 2 years on top of your manufacturer's warranty, with optional accident coverage. Learn more
Which products are covered?
All products except for edibles and liquids (such as Treatibles and Pet Remedy) are eligible. Just keep in mind that returned products must be in usable and resellable condition. We cannot accept items damaged due to accident, misuse, abuse or negligence.
How does it work?
It's easy. You can start your return online or call our Customer Care Center at 1-800-657-8214 (USA) or 1-541-245-4488 (outside USA). You will be given an RMA (Return Merchandise Authorization) number, which is required before you send your product back to us. This is so we have a way to track your return and quickly process your exchange or refund. Please note that you are responsible for the cost of shipping the product back to us.
How long until I receive my refund or replacement?
Refunds — We refund you the product price, which is the total amount of your order minus shipping costs. Please allow 5 business days from the time we receive your return to process your refund. We will issue your refund back to the credit card you used at the time of purchase. If we have your email address on file, we will notify you via email once we receive your return and the refund has been processed.
Replacements — Once we have received your return, please allow us 2–3 business days to process and send out your replacement product. We will send you an email confirmation when we receive your return as well as when we send your replacement shipment if we have your email address on file.