Returns and Exchanges

Don't worry, we've got you covered! In the unlikely event that anything goes wrong with your purchase, you're protected by our 45-Day Money-Back Guarantee and 1-Year Manufacturer's Warranty.

Starting a Return

There are a few ways to start a return or exchange. 

Contact our Customer Care Center at 1-541-245-4488 by email, or via live chat and we'll take care of you.

You will be given an RMA (Return Merchandise Authorization) number which is required to process your return. 

How it Works

We refund you the product price, which is your total order minus shipping costs. We do not refund original or return shipping. You will receive 2 emails for your return, if you do not see those emails in your inbox within 20 minutes of processing your return request, please check your spam inbox.

The 2nd email will contain a prepaid shipping label to mail your return back to us. If you choose to use the label provided a $9.95 fee will be deducted from your refund. The shipping label only pertains to the lower 48 States. Alaska, Hawaii, U.S Territories, Canada and Mexico will need to ship their product back using their own form of shipping. 

You have 14 days to return your items, if your order has not been returned within that timeframe we will cancel your Return Authorization and your order will NOT be refunded. You will then need to contact our customer support to set up a new return. 

Keep in mind that if you set up your return at the end of your 45 day return window and you fail to return your products within the 14 day grace period, we will no longer be able to issue your refund or accept your returned merchandise and any returned product will be returned back to you.

Please allow up to 10 business days AFTER the package has been delivered  to process your return and issue your refund.

We will issue your refund back to the original form of payment that was used at the time of purchase. If we have your email address on file, we will send you an email confirmation when we refund your order.

We do not accept returns that do not have prior authorization, and an RMA number associated with their return. You must have an authorized return either done through our return portal (linked above), or by contacting our customer service. 

In the event we cannot identify who sent us the package, we will send the items back to the sender and you will need to contact us again to initiate your return. We (Good Life Inc. and Ultimate Bark Control) reserve the right to change, update or modify these rules/policies without warning.

Refused Packages

Please do not refuse your order when it is delivered or send your return package back to us as refused. FedEx charges us $12 USD for any refused shipment — a fee we must unfortunately pass along to you.

Shop Pay Payments

If you chose the Shop Pay installments option for your order, keep in mind that if you still owe money on your Shop Pay Payments, that you will still continue to be  charged until we have received your return and refunded you. 

For orders containing an additional Protection Plan, those protection plans are non-refundable. As a result if you still owe money on your Shop Pay you will continue to be charged for that warranty amount. 

Good Life will only refund the total amount in your order minus shipping to you, return shipping if you used our return label and orders containing additional warranties. 

OpenBox, Clearance and Closeout Items

Clearance or Closeout items in the Good Life Outlet are in brand-new condition, though they are typically discontinued or end-of-stock products. ALL SALES ARE FINAL, the 45-Day Money-Back Guarantee is not applicable, however since these products are brand new and never been used, the 1-Year Manufacturers warranty still applies.

For orders containing Outlet Store items and New items, only the new items are returnable. 

In the event you return an OpenBox, Clearance or Closeout item with the intent of getting a refund, without prior authorization from management, we will return the product back to you at your cost. 

 

***Our Return Policy can be updated at any time and is subject to change. Please follow the website return details vs any printed materials provided within our user manuals or on/in our packaging.